Support
Choose the closest topic below. If you still need help, email our support team and include the details shown for that topic.
Last updated: July 17, 2026If a photo did not finish or does not look right, include your account email, the approximate date and time, and the visible job or request number.
Explain what you expected, what happened, which product detail looks wrong, and whether you used Try again. Do not send card numbers, passwords, or sign-in links.
The estimate appears before preparation starts. Monthly credits are used first and reset each billing period. Top-up credits are used after monthly credits and carry forward.
Failed-work credit behavior must be checked against confirmed job and credit records. Review My account, then email us if the balance does not look right.
For a plan, top-up, duplicate charge, or payment problem, include your account email, payment date, amount, and visible Stripe invoice or receipt reference.
Use My account to manage billing. You can also review Pricing and Refunds. Never send a full card number or security code.
If a sign-in email is missing, check the email address and spam folder before requesting another link. Expired, used, or invalid links must be replaced with a new link.
Use Sign in to request a new link. Never forward a sign-in link or send it to support.
Open My account to find active saved photos and useful download sizes. Include the output purpose, approximate date, and visible job reference when asking for help.
If a preview or download fails, explain what happened and which size you tried to download. Do not send private storage paths or access details.
Read the Privacy Policy, Data Retention, and Cookie Policy for information about photos, account records, browser storage, and deletion.
Deleting a visible photo may not remove backups, billing records, audit records, or required legal records at the same time. Email support for an access or deletion request.
Do not upload identity, medical, or legal documents, unlawful material, unsafe content, or images you do not own or have permission to use.
If a result looks unsafe or seriously wrong, stop using it and email support with the visible job number and a short explanation.
Email support@aibao-technology.com with a subject such as Photo help, Credit help, Payment help, Sign-in help, or Privacy help.
Never send us your password, sign-in link, full card number, security code, or private access key.