Billing help
A credit reservation, an account credit adjustment, and a money refund are different. This page explains the right recovery path.
Last updated: July 15, 2026Contact support if a monthly charge looks duplicated, incorrect, or does not match the plan shown at checkout. Include the account email, payment date, amount, and visible invoice or receipt reference.
Use Manage billing in My account for payment methods and cancellation where available. Cancellation does not by itself confirm a refund for an earlier payment.
Top-up credits carry forward after payment is confirmed. Contact support if the payment succeeded but the credits did not appear, or if the charge details look wrong.
A request concerning unused top-up credits must be reviewed against the payment record, account activity, current policy, and any rights that apply by law.
Photo work may reserve credits before it starts. The final account result depends on the confirmed job and credit records. Check My account after the job stops or fails.
If the balance does not look right, ask support for a credit review and include the visible photo reference and approximate date. This is different from asking Stripe to refund money.
Report a duplicate or incorrect charge as soon as practical. Do not send a full card number, card security code, password, or private sign-in link.
AIBAO may compare Stripe records, account records, plan status, and credit grants before confirming the next step.
Include your account email, payment or job date, amount when relevant, visible invoice, receipt, payment, job, or request reference, and a short reason for the review.
Screenshots may help when they do not reveal full card information, passwords, sign-in links, private credentials, or unrelated customer data.
Support may need time to check payment-provider status, account ownership, credit records, and photo-job records. A request is not approved until AIBAO confirms the outcome.
Any approved money refund may also depend on Stripe processing and bank timing. Do not rely on a fixed return time unless support confirms it for the specific case.
Nothing on this page removes rights that cannot legally be removed. Refund and cancellation rights may depend on the purchase, service status, location, and applicable law.
Qualified legal review is required before launch for consumer rights, cancellation, refund rules, and payment-provider terms.
Visit the Support page or email support@aibao-technology.com.